Our commitment to responsible lending

At Divitia Investments, we’re committed to ethical and responsible lending practices that prioritize your financial well-being while complying with Zambia’s regulatory standards.

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We believe in building trust through transparency, fairness, and accountability. As a responsible lender, we ensure our processes are ethical, our products are clear, and our clients are empowered to make informed financial decisions.

What you can expect from us as a responsible lender

As a responsible lender, Divitia Investments is dedicated to upholding high standards in our lending practices. Here’s what you can expect from us:

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Fair & accessible lending

Our products are designed to cater to diverse financial needs while ensuring affordability and fairness.

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Prompt query resolution

We address your queries and complaints professionally and aim to resolve them within a stipulated timeframe.

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Respect for your privacy

Your personal and financial information is handled with the utmost confidentiality and security.

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Transparency

All information on borrowing costs, fees, charges, and our lending terms and conditions are clearly displayed on our website with no hidden fees or charges

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Regulatory compliance

We strictly adhere to Zambia’s financial regulations, ensuring all processes meet the standards set by the Bank of Zambia and other relevant authorities.

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Informative approach

Our team is here to guide you through every step of the loan process, answering your questions and helping you make informed decisions.

What we need from you as a borrower

Responsible lending is a two-way commitment. To ensure a positive financial relationship, here’s what we ask of you as a borrower:

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Provide accurate information

Submit truthful and complete details during your application, including income proof, expenses, and any other relevant financial details.

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Understand the terms

Take time to read and understand your loan agreement, including repayment schedules, interest rates, and any applicable fees.

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Make timely payments

Adhere to the agreed-upon repayment plan to avoid additional costs or penalties and maintain a positive credit profile.

Contact us for more information

Have questions or need assistance? We’re here to help. Here are a few links to help you get around our website or get more information

Loan products

Explore our diverse loan options, from personal loans to SME financing.

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FAQs

Find clear and detailed answers to your most pressing questions here.

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Contact support

Need help or have specific questions? Reach out to our friendly team here.

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